Updated: Friday, March 6, 2026
– We reserve the right to refuse any booking at our sole discretion.
– These Terms are incorporated into and form part of all Service Agreements. Bookings can be made via our website, WhatsApp, telephone or email.
– The price informed to the Customer at the time of booking is calculated based on the information provided. The price is determined by the route chosen by us between the collection address and the destination (or any other collection or delivery point specified by the Customer).
– The prices of the City Tours and Sightseeing Tours listed on our website and in e-mails do not include tickets to attractions or food.
– For airport bookings, we offer a 1-hour waiting time from the estimated arrival time of international or domestic flights. If the waiting time exceeds 1 hour after landing, we reserve the right to charge an additional fee. If the Customer provides the flight number at the time of booking, we will monitor the flight and adjust the pick-up time as necessary. If the Customer chooses not to provide the flight number, they can set a pick-up time after the flight arrives, with an initial waiting time of 30 minutes. After this period, we may charge an additional waiting fee.
– If the Customer or Passenger requests an additional pick-up or destination during the journey, or changes the route previously set, additional charges may apply. Any adult passenger may request changes directly from the driver, although we may (without obligation) obtain the Customer’s consent before proceeding with the instructions.
– If the number of passengers exceeds that specified in the reservation, additional fees may apply to provide a larger vehicle or accommodate additional passengers.
– The amount of luggage must be specified at the time of booking. If the Customer exceeds the baggage allowance, our company will not be responsible for transporting the excess.
– We reserve the right to apply a surcharge for trips made during the Christmas period, and this rate will be informed at the time of booking.
– We will do our utmost to provide a vehicle in good condition and of the type requested by the Customer. If the vehicle is not available, a similar or superior substitute will be used.
– Clients must inform us at the time of booking if they need to transport pets. All animals must be properly contained. We reserve the right to cancel the booking if we are not informed of the presence of an animal, charging the corresponding cancellation fee. Guide dogs are exempt from this requirement and can be transported in any vehicle.
– Smoking (including the use of electronic cigarettes) is prohibited in any vehicle.
– You may not play musical instruments or record music in our vehicles without written permission.
– Alcohol consumption is prohibited in our vehicles. We reserve the right to refuse to transport intoxicated passengers and/or require them to vacate the vehicle.
– The transportation of luggage in our vehicles is permitted at our discretion. Passengers are responsible for their luggage and must load and unload it. We can assist with loading and unloading at our sole discretion.
– We cannot be held responsible for lost or damaged luggage during transportation, except in the event of an accident caused by the driver’s fault. Luggage may move during the journey, and the Customer should exercise caution when opening the luggage compartment.
– Passengers must comply with customs laws and regulations, and we cannot be held responsible for delays caused by failure to do so.
– All passengers must wear seat belts at all times.
– We do not allow children under the age of 11 to travel unaccompanied, except in exceptional circumstances with parental consent. The Client must inform us if an unaccompanied minor is travelling. We do not assume additional responsibility for minors travelling unaccompanied.
– We reserve the right to refuse transportation to passengers who behave in a disorderly, inappropriate, threatening or abusive manner. Such passengers may be disembarked from the vehicle, and a cancellation fee may apply. We follow the standards set by the Equality Act 2010, and can assist passengers with reduced mobility at our discretion and at the passenger’s risk.
– By accepting these Terms, you also agree to our privacy policy, available on our website.
– The Customer shall be liable for damage caused by passengers to the vehicle.
– Our liability for loss or damage will be limited to £150, except in cases of death or personal injury caused by our negligence.
– Any complaints about our services must be made in writing within 14 days of the event.
– We reserve the right to change these Terms. Notices of changes will be published on our website.
– Cancellations must be made at least 48 hours in advance for a full refund. Cancellations after this deadline will not be entitled to a refund, and we reserve the right to charge the full amount of the contracted service.
Complaints
For complaints about the processing of your personal data, please contact us at reserve@londreschauffeurs.com. If necessary, you can also appeal to the Information Commissioner’s Office or the data protection supervisory authority in your country.
Contact
Questions, comments and requests about this policy should be sent to reserve@londreschauffeurs.com or to Tam Chauffeurs, Lakeside House, 1 Furzeground Way, Uxbridge UB111BD. For telephone support, please call +44 0208 622 4187.
